Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, packed, or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Method

QuickPick ships all orders using Aramex Store to Door.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS (where applicable) containing your tracking information.

Estimated Delivery Time

Estimated delivery time is:

8–11 business days

Delivery times are estimates only and begin once your order has been dispatched.

Business days exclude weekends and South African public holidays.

Delivery Delays

While QuickPick aims to deliver all orders within the estimated timeframe, delivery times are not guaranteed.

QuickPick is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays
  • High parcel volumes
  • Weather conditions
  • Public holidays
  • Industrial action or strikes
  • Load shedding or power disruptions
  • Road closures or traffic incidents
  • Incorrect or incomplete delivery information supplied by the customer
  • Events of force majeure

Such delays do not entitle customers to compensation or refunds for shipping charges unless required by applicable South African law.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

QuickPick will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information.

If an order is returned to us because of an incorrect address, the customer may be required to pay the cost of reshipping the parcel.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

Customers can use the tracking number supplied to monitor the progress of their delivery.

Failed Delivery Attempts

If the courier is unable to deliver your parcel after multiple delivery attempts, or if the parcel is returned to QuickPick, additional shipping charges may apply before the order can be resent.

Risk and Ownership

Ownership of the goods passes to the customer upon full payment.

Risk in the goods passes to the customer upon delivery to the shipping address provided during checkout, subject to applicable South African law.

Damaged or Missing Parcels

If your parcel arrives damaged or appears to have been tampered with, please notify QuickPick within 48 hours of delivery.

Where possible, please provide:

  • Your order number
  • Photographs of the parcel and product
  • A description of the issue

We will work with Aramex Store to Door to investigate the matter.

Contact Us

If you have any questions regarding shipping, please contact us.

QuickPick

Email: [tgrobler326@gmail.com

Business Hours:

Monday – Friday

08:00 – 17:00